Financial hardship

If you are experiencing financial hardship (e.g. job loss, relationship breakdown, loss of a family member, illness or natural disaster) and want to continue to pay your mobile bill, it’s important to get in touch with your mobile service provider as soon as possible.

Don’t ignore a bill as you may end up incurring late payment fees or even disconnection of your service if you don’t make suitable arrangements with your service provider to work out options for paying your bill.

Optus, Telstra and Vodafone all have financial hardship policies in place and their dedicated teams can work with you to arrange a plan so you can continue to pay your bill, avoid any interruption to your service and can advise you on how to manage your mobile spend going forward.

Even if you aren’t experiencing financial hardship but are faced with an unexpectedly high bill, it’s best to contact your mobile service provider to discuss your options for paying the bill and managing your service so you can avoid bill shock in the future.

Finally, when it comes to bill shock, prevention is the best cure! So don’t ignore usage alerts you receive (sent when you reach 50%, 85% and 100% of your usage allowance)  but contact your service provider to see if you need to make any changes to your plan to allow so that you can avoid incurring any excess use charges.