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Consumer Advice

Mobile phones are multi-purpose utility tools that we rely on daily to stay in touch, and to provide a growing range of tools from alarm clocks, fitness trackers, calendars, maps and even as a torch. Many of us use mobile phones to engage with the world, reading the news, books, as well as watching video or tv. We keep our photos on our phones and also use them to manage our banking, pay bills, and make purchases. It is imperative to be an informed mobile consumer and user.

Consumer Advice
Sustainability & Recycling
Product stewardship

Product stewardship is an approach to managing the impacts of products and materials. It acknowledges that those involved in producing, selling, using and disposing of products have a shared responsibility to ensure that those products are managed

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Sustainability & Recycling
Sustainable mobile networks

Sustainability is at the forefront of AMTA’s vision and programs. The mobile industry is leading the way in responsible and sustainable business, and in turn, improving the lives of Australians and the environment in which they live. Our members

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Child Safety and Parental Controls
Mobiles in schools

Mobile devices are deeply integrated into everyday life, including the lives of children and young people. The role of mobile's in schools is complex, providing opportunities for learning, communication, and health monitoring, while also presenting

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Consumer Advice
Check the IMEI status of your mobile device

Enter your IMEI number below to check if your phone or device is blocked. Mobile phones all have a unique 15-digit serial number, the International Mobile Equipment Identity (IMEI).Customers can have their phones blocked (using the IMEI number) if

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Safe Driving
Safe mobile phone use for truck drivers

Using a mobile phone behind the wheel is one of the most common causes of driver distraction — and for heavy vehicle drivers, the risks and responsibilities are even greater. Across Australia, road rules make it clear that you must not hold or

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Safe Driving
Road safety research

Mobile phones, distraction and heavy vehicles - what the research tells us Last reviewed: 2 October 2025 Mobile phone use behind the wheel remains one of the leading causes of driver distraction, and the risks are amplified for heavy vehicle

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Consumer Advice
Image-based abuse

What Is Image-Based Abuse? Image-based abuse occurs when intimate, nude, or sexual images are shared without the consent of the person depicted. This includes real, altered (e.g., photoshopped), or digitally created images and videos. Sharing can

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Child Safety and Parental Controls
Cyber Safety Tips: Helping Kids Stay Safe with Mobile Phones

Mobile phones are a big part of growing up today. They connect young people to friends, learning, creativity, and entertainment, but they also open the door to risks and challenges that parents and caregivers didn’t have to think about a

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Consumer Advice
Be prepared – natural disasters and emergencies

Here are some tips on how you can be prepared and use your mobile device to stay safe during an emergency situation or natural disaster:In an urgent medical or life-threatening emergency situation, call Triple Zero (000).Remember you can call

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Consumer Advice
Calling Triple Zero (000)

We are all used to relying on our mobile in our day to day life; and in an emergency situation your mobile may well be the first thing you reach for.Around 80% of calls to Australia’s emergency number, Triple Zero, now originate from a mobile

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Choosing A Mobile
Illegal devices – buyer beware!

Some devices that you may be able to purchase online are actually banned for use in Australia because they can cause significant interference to mobile networks.For example, mobile phone boosters or amplifiers are banned because they can cause

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Consumer Advice
How to look after your mobile device

Almost all Australians now own a smartphone and this is often a significant investment. We also store a lot of personal and important information on our phones. So it's important to take care of your phone and maintain it properly.Here are some

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