Financial Hardship Options

August 21, 2025

Consumer Advice Managing Your Bill

If you’re facing financial hardship and need assistance with your telecommunications services, Australia’s telecommunications providers have support programs designed to help. Contact your mobile service provider to get specific help for your situation. All mobile service providers encourage customers facing financial hardship to contact their customer service teams as soon...

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Your child’s first mobile phone

December 16, 2020

Choosing A Mobile Consumer Advice Mobile Tips and Best Practices

Christmas is an exciting time when many children get their first mobile phone. Families either purchase a new phone or pass down older phones as they upgrade to new devices. If you are looking to give your child their first phone, before getting into the different makes, models, and contracts,...

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Tips for buying a new mobile device

December 10, 2020

Choosing A Mobile Consumer Advice Mobile Tips and Best Practices

How to buy the right mobile device for you or your family this holiday season. How do you determine the best mobile device and service option to suit your needs and budget? If your current phone isn’t cutting it, a new model has a feature that you just need to...

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Mobile phone use while driving

March 25, 2020

Consumer Advice Mobile Tips and Best Practices Safe Driving

The Australian Road Rules form the basis of State and Territory rules of the road for motorists, motorcyclists, cyclists, pedestrians, passengers and others. They are ‘model laws’ that were initially created in 1999 under an agreement under which each Australian state and territory agreed that it would adopt the Rules...

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Optimising mobile reception

March 3, 2020

Consumer Advice Mobile Hints & Tips Mobile Tips and Best Practices

Coverage and good reception are both very important to mobile users. It’s really important to check that you will have coverage where you need it before you purchase a mobile service. Talk to your mobile service provider and check the coverage map that they provide to see what kind of...

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Manage your mobile spend

March 3, 2020

Consumer Advice For Consumers Managing Your Bill

Here are some tips for managing how much you spend on your mobile: 1. Consider pre-paid If you are concerned about how much you will spend on your mobile, are not sure what exactly your needs are, and do not want to sign a long-term contract, consider the pre-paid option...

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Questions about coverage?

February 3, 2020

Consumer Advice Mobile Hints & Tips Mobile Network Technology Mobile Phone Coverage Mobile Tips and Best Practices Networks & Coverage

While it’s important to choose the right mobile device and plan to suit your needs, quality reception and mobile network performance are also key issues for mobile users. Before buying a mobile service check the mobile service provider’s coverage maps and information to ensure that your smartphone, tablet or other...

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Buy a genuine device

February 3, 2020

Choosing A Mobile Consumer Advice Mobile Tips and Best Practices

While we all like a bargain and having the internet at our fingertips makes it easy to find some incredible ‘deals’, it’s important to make sure you are purchasing a genuine device that meets Australian standards and will work safely and reliably on Australia’s mobile networks. You may want to...

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Find a mobile device with accessibility features

January 1, 2020

Choosing A Mobile Consumer Advice Mobile Tips and Best Practices

Smartphones come with many built-in accessibility features that are helpful for people living with disability and those who experience limitations in hearing, vision, dexterity or learning ability. There are also many mobile apps designed to assist people who have specific accessibility requirements. The Global Accessibility Reporting Initiative (GARI) has been running since 2008...

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Financial hardship

June 7, 2019

Consumer Advice Managing Your Bill Mobile Tips and Best Practices

If you are experiencing financial hardship (e.g. job loss, relationship breakdown, loss of a family member, illness or natural disaster) and want to continue to pay your mobile bill, it’s important to get in touch with your mobile service provider as soon as possible. Don’t ignore a bill as you may...

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Tips for truck and commercial drivers

May 3, 2019

Safe Driving

Professional drivers often need to keep in contact while out on the road, including updates with operations staff or to speak with fellow drivers. And for long-haul truck drivers,  talking with family and friends on the phone can be a welcome break from the long solitary days and nights on...

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Road safety research

May 3, 2019

Consumer Advice Mobile Tips and Best Practices Safe Driving

There is a large body of road safety research which shows mobile phones are one of the many distractions that drivers are faced with on a daily basis. The Australian mobile phone industry place significant weight on naturalistic studies that offer valuable insights into driving risks in real-world driving conditions....

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Be prepared – natural disasters and emergencies

May 3, 2019

Consumer Advice Mobile Hints & Tips Mobile Tips and Best Practices

Here are some tips on how you can be prepared and use your mobile device to stay safe during an emergency situation or natural disaster: In an urgent medical or life-threatening emergency situation, call Triple Zero (000). Remember you can call Triple Zero (000) even without a SIM card in...

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Calling Triple Zero (000)

May 3, 2019

Consumer Advice Mobile Hints & Tips Mobile Tips and Best Practices

We are all used to relying on our mobile in our day to day life; and in an emergency situation your mobile may well be the first thing you reach for. Around 80% of calls to Australia’s emergency number, Triple Zero, now originate from a mobile rather than a landline....

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How to look after your mobile device

May 3, 2019

Consumer Advice Mobile Hints & Tips Mobile Tips and Best Practices

Almost all Australians now own a smartphone and this is often a significant investment. We also store a lot of personal and important information on our phones. So it’s important to take care of your phone and maintain it properly. Here are some tips on maintaining your mobile: Keep it...

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International roaming explained

May 3, 2019

Consumer Advice Mobile Hints & Tips Mobile Tips and Best Practices

What is international roaming? International roaming is when you are able to use your mobile on another mobile network overseas while still being billed by your usual Australian mobile service provider. This works because the overseas network provider has a commercial agreement with your Australian mobile network provider and will...

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Manage mobile data use

May 3, 2019

Consumer Advice Mobile Hints & Tips Mobile Tips and Best Practices

With smartphones allowing us to browse the internet, use social media, upload and download videos and photos, it’s important to keep an eye on your mobile data usage. Some plans now offer unlimited data or allow you to share data usage across a family plan, while other plans offer set...

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Consumer Protection

April 18, 2010

Consumer Advice Mobile Hints & Tips Mobile Tips and Best Practices

In today’s connected world, we all rely on our mobile service. In fact, over 7 million Australians rely on a mobile service only and no longer have a fixed line phone at home. (ACMA Communications Report 2017-18). Mobile phones and services can also range in price from easily affordable options...

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